Refund policy
Returns and Cancellations
At Jasmine's Wallet, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless and hassle-free shopping experience for our customers, which is why we have implemented a comprehensive cancellation policy.
1. Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations are subject to certain conditions.
2. Timeframe for Cancellation
In order to be eligible for a cancellation, you must notify us within 24 hours of placing your order. After this timeframe, we cannot guarantee that your cancellation request will be processed. Pre-ordered items cannot be cancelled.
3. Refund Process
If your cancellation request is approved, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed and reflected in your original payment method.
4. Exceptions
There are certain situations where cancellations may not be possible or may be subject to additional conditions. These include:
- Customized or personalized orders (custom cash envelopes)
- Orders that have already been shipped
- Orders that have already been processed and are in the final stages of fulfillment
5. Contact Us
If you have any questions or need assistance with cancelling your order, please reach out to our customer support team. They will be happy to guide you through the process and address any concerns you may have.
At Jasmine's Wallet, we value our customers and strive to provide the best possible service. While we understand that cancellations may be necessary at times, we kindly request that you carefully consider your purchase before placing an order to avoid any inconvenience.
Exchange Policy
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the circumstances.